Water isn't a luxury. It's how you cook dinner, bathe your kids, and get ready for work in the morning. When the bill comes due and the money isn't there, everything else in life gets harder. Flow Forward exists to keep the water on.
Why we started Flow Forward
We're a plumbing company. Water is our whole trade. So when we learned how many families in the Triangle are one hard month away from a shut-off notice, it didn't sit right with us.
Scripture is direct about this. "Whoever gives one of these little ones even a cup of cold water… will by no means lose his reward." (Matthew 10:42) That's not a suggestion, and it's not something you outsource. It's something you do.
Flow Forward is how Matthew's Plumbing Solutions puts that into practice. When a household in our community can't cover their water bill, we pay it — directly to the utility, on their behalf. No repayment. No strings. No catch.
Our core values are simple: Faith Led Service. Lead with Courage and Joy. One Team. Walk in Integrity. This program is those four words with a checkbook attached.
We can't help everyone who asks. But we can help someone. And we'd rather do that than do nothing.
Who Flow Forward is for
Flow Forward is built for people carrying a heavy load with the least amount of margin. We give priority to:
- Widows and widowers adjusting to one income
- Seniors 65 and older living on a fixed income
- Single parents holding a household together on their own
- Households facing a disability that limits work or drives up medical costs
- Families hit by a sudden hardship — a job loss, an illness, a death in the family, an
emergency that wiped out the cushion
You don't have to be a Matthew's Plumbing Solutions customer. You don't have to attend a
church. You don't have to be perfect, or have your paperwork in order, or explain why you fell
behind in a way that satisfies anyone.
What we do ask:
- Your home is in our service area — Wake County and surrounding Triangle
communities - The water account is in your name, at the address where you live
- You have a current bill, past-due notice, or shut-off notice you can show us
- You haven't already received a Flow Forward award in the last 12 months
If you're not sure whether you qualify, apply anyway. We'd rather read your application and tell you than have you talk yourself out of asking.
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Faith Driven Service
We serve every customer and teammate with faith at the center — doing the right thing, every time.
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Lead with Courage & Joy
We show up with boldness and a positive attitude, leading by example in every situation.
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One Team
We win together. No shortcuts — we have each other's backs on every job.
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Walk in Integrity
Our word is our bond. We are honest, accountable, and consistent — on site and off.
Hear From Our Happy Customers
Read Our Reviews
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“Matthew's Plumbing Solutions is flat out the BEST!”- Nate W.
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“Phenomenal company. I would highly recommend anybody who needs plumbing or septic work. I will never use another plumber.”- Michael J.
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“These guys are exemplary! Honest, professional, courteous!”- Elizabeth J.
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“Will for sure hire them again for our plumbing needs!”- Emily E.
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“Beyond grateful for Matthew's Plumbing! We had a fantastic experience with Norman. He arrived right on time, was professional and courteous throughout the visit, and explained the work clearly.”- Laura L.
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“Matthew's Plumbing Solutions is PHENOMENAL! From the initial phone call, to the install or repair, the staff at Matthew's is pleasant and professional!”- Sheva T.
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“We called Matthews after to get a second opinion, and I’m so happy we did. These guys are amazing.”- Robin P.
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“They were professional, thorough, and responsive. I appreciated the detailed estimate upfront so I knew exactly what I was getting.”- Quandale D.
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“This is the second time I have hired them. Friendly, professional, and helpful, from the office staff to the plumber.”- Paula F.
How to apply
Steps
- Fill out the form. It takes about ten minutes. You'll need your water bill handy — a clear photo from your phone is fine. Tell us your situation in your own words. There's no wrong way to say it.
- We review it. Our team reviews applications every week. We look at the need, the urgency, and what we have available to give. If you're facing a shut-off, tell us the date on the notice and we'll move you up.
- We may call you. Sometimes we need one small thing — a clearer photo, a correct account number. If we reach out, it's a good sign, not a bad one.
- You'll hear back either way. We'll contact you within 5 business days of your application. If we can help, we'll tell you the amount. If we can't, we'll tell you that too, and we'll point you toward other programs that might be able to.
- We pay your utility directly. Flow Forward funds always go straight to your water provider, applied to your account. We never send money to individuals — that protects you and it protects the program. You'll get confirmation once it's been paid.
Applying doesn't affect your account, your credit, or your standing with your utility. We keep your application private. We'll never sell your information or add you to a marketing list, and applying doesn't obligate you to use Matthew's Plumbing Solutions for anything, ever.
What we can and can't do
We want to be straight with you about how this works.
We can: Pay some or all of a past-due water or sewer balance directly to your utility. Help with a shut-off notice if we get to it in time. Point you toward other assistance if we're not the right fit.
We can't: Guarantee help to everyone who applies. Flow Forward is funded out of our own business, and the money is limited — when the monthly fund is committed, we hold remaining applications for the next cycle. We also can't cover deposits, reconnection fees charged by other companies, plumbing repairs, or bills for a property you don't live in.
Let it flow.
Flow Forward is the part of the business that isn't about business at all. If you're struggling, ask. If you're not, and you know someone who is, send them this page.
